Privacy policy

Privacy & Cookie Policy for PawViora Ltd

Last Updated: March 15, 2026

This Privacy Policy describes how PawViora Ltd (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from pawviora.com.

1. Our "No-Sale" Data Promise

At PawViora Ltd, we respect your privacy and your trust. We do not sell, rent, or trade your personal information to third parties for their commercial benefit. Your data is only used to fulfill your orders, improve our supplements, and provide a better shopping experience.

2. Personal Information We Collect

To provide our services, we collect:

  • Contact Information: Name, shipping address, billing address, email, and phone number.

  • Order Details: Products purchased and transaction history.

  • Device Information: IP address and browser type (collected automatically via Shopify).

3. Cookie Policy

Our website uses "Cookies" to function effectively. By using our site, you consent to:

  • Essential Cookies: Required for the shopping cart and secure login.

  • Performance Cookies: To help us understand how dog owners navigate our store.

  • Marketing Cookies: To show you relevant PawViora updates.

  • You can manage your cookie preferences through our on-site privacy banner or your browser settings.

4. How We Use Your Information

We use your data strictly for:

  • Fulfilling and shipping your dog's wellness orders.

  • Processing secure payments via Shopify Payments.

  • Sending order confirmations and tracking updates.

  • Complying with UK legal and tax obligations.

5. Third-Party Sharing

We only share your data with trusted service providers necessary to run our business:

  • Shopify: Our e-commerce platform.

  • Couriers: (e.g., Royal Mail or Evri) to deliver your products.

  • Payment Processors: To securely handle your credit/debit card data.

6. Your Rights (UK GDPR)

As a UK resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. To exercise these rights, please contact us at support@pawviora.co.uk.

7. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

8. Contact Us

For more information about our privacy practices, or if you have questions, please contact us by email or mail:

PawViora Ltd Company Number: 17090320

Email: support@pawviora.co.uk

Registered Office: 124 City Road, London, EC1V 2NX, United Kingdom